The Customer Service Foundations That Get You More Sales with Tracey Mathers

Customer service is so undervalued by busy business owners in the sales process. Having strong customer service foundations is key to new business and sales and should be a focus of every business, regardless of what product or service you sell.

In this episode, I interview Tracey Mathers, an expert on customer service with over 40 years of experience, who built a successful retail business by providing great service and continues to mentor business owners on this lost art.

  • Why customer service is hugely undervalued by business owners
  • The common mistakes that are costing small business sales
  • The power of building a relationship with your client instead of following brigth and shiny trends
  • How much good service add to the bottom line of your business
  • Practical real life example of great customer service
  • Practical tips for time poor busy B2B business owners to amp up their customer service game

What now?

If you want help with your marketing, I would suggest starting with a 2-hour exploration session so we can uncover the missed opportunities and gaps that are costing your business. You will find all the details at or email me at

Links & Resources

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